1. Introduction
CarriFreight Logistics is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, carrifreight.com, use our dispatch, factoring, and back-office services, or communicate with us via text message, email, or phone. Please read this policy carefully.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
- Contact Information: Name, email address, phone number, physical address.
- Business Information: Company name, MC number, DOT number, equipment type, fleet size.
- Financial Information: Bank account details (for factoring), revenue ranges, tax ID.
- Communications: Records of your interactions with us via phone, email, SMS, or online forms.
- Opt-In Data: Your express consent and opt-in preferences for receiving text messages and other communications.
b. Information Collected Automatically
- Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze site traffic.
c. Information from Third Parties
- Brokers and Factoring Partners: Load details, payment status, and credit information necessary to provide our services.
- Public Databases: Compliance and safety records as needed.
3. How We Use Your Information
We use your information for the following purposes:
- To Provide and Manage Services: Dispatch load booking, factoring payment processing, back-office support (IFTA, invoicing, compliance).
- To Communicate With You: Send operational updates, load offers, payment notifications, and customer support messages via text, email, or phone.
- To Improve Our Services: Analyze usage trends, personalize your experience, and develop new features.
- To Comply With Legal Obligations: Maintain records, respond to lawful requests, and fulfill regulatory requirements.
- To Protect Our Rights: Prevent fraud, enforce our terms, and ensure the security of our systems.
4. Sharing of Your Information
We Do Not Sell Your Personal Information.
We may share your information in the following circumstances:
a. With Service Providers and Partners
We share information with trusted third parties who assist us in operating our business, including:
- Factoring partners (to process payments)
- ELD and technology providers (to integrate systems)
- Payment processors and banks
- Cloud storage and IT service providers
These parties are contractually obligated to protect your information and use it only for the services we request.
b. For Legal Reasons
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the safety, rights, or property of CarriFreight, our clients, or the public.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our website.
5. Mobile Information – SMS / Text Messaging (TCR Compliance)
No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties.
We collect and use your mobile phone number and opt-in consent solely for the purpose of delivering operational and service-related text messages, including:
- Load dispatch offers and updates
- Delivery status notifications
- Payment and factoring alerts
- Customer service communications
We do not share your mobile opt-in data or consent with any third parties for their own marketing purposes. Your mobile information is never sold, rented, or traded.
6. Your Choices and Opt-Out Rights
a. Text Messages
If you wish to be removed from receiving future text message communications, you can opt out at any time by:
- Texting STOP in reply to any message we send.
- Emailing us at
hello@carrifreight.comwith “SMS STOP” in the subject line. - Calling us at (737) 707-3717 and requesting removal.
After opting out, you will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
b. Email Communications
You may unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any email. Operational emails (e.g., load confirmations, payment receipts) are necessary for service and cannot be opted out of, though you may adjust frequency.
c. Cookies
Most web browsers allow you to control cookies through their settings. Disabling cookies may affect your experience on our website.
d. Access and Correction
You may request access to, correction of, or deletion of your personal information by contacting us at hello@carrifreight.com. We will respond within 30 days.
7. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These include:
- 256-bit SSL/TLS encryption for data transmission
- Secure, access-controlled data centers
- Regular security assessments and employee training
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or compliance obligations). When we no longer need your information, we will securely delete or anonymize it.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal information, please contact us immediately.
10. International Users
CarriFreight operates primarily in the United States and Canada. If you access our services from outside these countries, please be aware that your information may be transferred to, stored, and processed in the United States and Canada, where our servers and central database are located. By using our services, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
CarriFreight Logistics
Email: hello@carrifreight.com
Phone: (737) 707-3717
Hours: Monday–Friday, 6:00 AM – 8:00 PM EST
For SMS-specific inquiries or to opt out, you may also text HELP or STOP to our short code, or email hello@carrifreight.com.
By using CarriFreight’s website and services, you acknowledge that you have read and understood this Privacy Policy.