1. Introduction
Welcome to CarriFreight Logistics. By accessing our website, using our dispatch, factoring, or back-office services, or communicating with us via text message, you agree to be bound by these Terms of Service. Please read them carefully.
If you do not agree with any part of these terms, you should not use our website or services.
2. Messaging Terms & Conditions
CarriFreight SMS/Text Messaging Program
By providing your mobile phone number and opting in, you agree to receive text messages from CarriFreight Logistics regarding your trucking operations and our services.
a. Types of Messages You Can Expect to Receive
You agree to receive informational and operational text messages from CarriFreight Logistics, including but not limited to:
- Load Dispatch Offers: New load opportunities matching your equipment and preferences
- Delivery Status Updates: Pickup and delivery confirmations, schedule changes
- Payment Notifications: Factoring status, payment confirmations, settlement alerts
- Customer Service Communications: Support responses, issue resolutions, follow-ups
- Operational Alerts: Compliance reminders, document requests, urgent notices
- Account Notifications: Onboarding updates, rate changes, service announcements
We do not send marketing or promotional text messages without separate, explicit consent. All messages are directly related to your business operations with CarriFreight Logistics.
b. Message Frequency
Message frequency varies based on your activity level and the services you use.
- Active operators (regular loads): 3–8 messages per week
- Occasional operators: 1–5 messages per month
- Inactive periods: 1–2 messages per month (service updates only)
- Urgent operational alerts: As needed
You will never receive excessive or spam messages. We respect your time and attention.
c. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. CarriFreight does not charge you for sending text messages, but your carrier’s standard messaging and data fees may apply. Please contact your mobile carrier for details regarding your specific plan.
d. How to Get Help (HELP)
If you need assistance at any time, you can:
- Reply HELP to any text message you receive from us
- Email us at:
hello@carrifreight.com - Call us at: (737) 707-3717
- Visit our website:
www.carrifreight.com/contact
Our customer care team is available Monday–Friday, 6:00 AM – 8:00 PM EST, and Saturday 7:00 AM – 4:00 PM EST. For urgent dispatch matters, 24/7 support is available via phone.
e. How to Opt Out (STOP)
You can opt out of receiving future text messages from CarriFreight at any time:
- Reply STOP to any text message you receive from us
- Email us at:
hello@carrifreight.comwith “SMS STOP” in the subject line - Call us at: (737) 707-3717 and request removal
After you opt out, you will receive one final confirmation message acknowledging your request. No further messages will be sent unless you re-opt in through our website or by contacting us directly.
Opt-out requests are processed immediately. We honor your preferences.
3. Eligibility and Registration
By using our services, you represent and warrant that:
- You are at least 18 years of age
- You are a legal owner-operator, fleet owner, or authorized representative of a trucking business
- The information you provide to us is accurate, current, and complete
- You have the authority to bind your company to these Terms
- You are not located in a country that is subject to U.S. trade sanctions
CarriFreight reserves the right to refuse service, terminate accounts, or cancel registrations at our sole discretion.
4. Services Description
CarriFreight provides the following services, subject to separate service agreements where applicable:
a. Dispatch Services
We locate, negotiate, and book freight loads matched to your specific equipment type. We do not guarantee any minimum number of loads or specific revenue amounts.
b. Factoring Services
We facilitate fast payment through our network of factoring partners. Actual payment speed depends on partner processing times, broker verification, and other factors outside our direct control.
c. Back-Office Services
We provide administrative support including IFTA reporting, invoicing, collections, and compliance tracking. We exercise reasonable care but are not responsible for errors caused by inaccurate information provided by you or third parties.
5. Your Responsibilities
As a user of CarriFreight services, you agree to:
- Provide accurate and complete information for all loads and operations
- Maintain valid operating authority, insurance, and required licenses
- Comply with all federal, state, and local laws and regulations
- Notify us immediately of any changes to your contact information or operating status
- Pay all applicable fees as outlined in your service agreement
- Not use our services for any illegal, fraudulent, or unauthorized purpose
6. Fees and Payment
Fees for our services are outlined in your separate service agreement or onboarding documents. We reserve the right to modify fees with 30 days’ written notice.
- Dispatch fees are typically calculated as a percentage of each load’s gross revenue
- Factoring fees are set by our partner companies and disclosed at onboarding
- Back-office fees are billed monthly or quarterly based on your service package
All fees are non-refundable except as expressly provided in your service agreement.
7. Intellectual Property
All content on our website and in our communications—including text, graphics, logos, icons, images, and software—is the property of CarriFreight Logistics or its content suppliers and is protected by U.S. and international copyright laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content without our express written permission.
8. Limitation of Liability
To the maximum extent permitted by law, CarriFreight Logistics and its officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to:
- Your use or inability to use our services
- Any loads booked, delayed, or cancelled
- Payment delays, broker non-payment, or factoring disputes
- Any errors, omissions, or inaccuracies in information provided
- Any unauthorized access to or alteration of your data
Our total liability to you for any claim shall not exceed the total fees paid by you to CarriFreight Logistics during the twelve (12) months immediately preceding the claim.
9. Indemnification
You agree to indemnify, defend, and hold harmless CarriFreight Logistics and our affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Any load you transport under our dispatch services
- Any information you provide that is inaccurate or misleading
10. Third-Party Services and Partners
Our services may integrate with or link to third-party websites, applications, or services, including factoring companies, ELD providers, load boards, and broker networks. We do not control these third parties and are not responsible for their content, policies, or practices.
Your interactions with third-party partners are solely between you and them. CarriFreight Logistics disclaims all liability arising from such interactions.
11. Termination
We value our relationships and hope to serve you for years to come. However, either party may terminate services as follows:
a. By You
You may cancel services at any time with 30 days’ written notice. Fees already incurred remain payable. We will assist with the transition to ensure business continuity.
b. By Us
We may suspend or terminate your access to services immediately without prior notice for:
- Violation of these Terms or your service agreement
- Fraudulent, abusive, or illegal activity
- Non-payment of fees
- Conduct that may cause legal liability or harm to our brand
c. Effect of Termination
Upon termination, your right to access and use our services ceases immediately. Provisions that by their nature should survive termination shall survive, including intellectual property, limitation of liability, indemnification, and dispute resolution.
12. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of material changes by:
- Posting the updated Terms on this page with a revised Effective Date
- Sending an email notification (for active clients)
- Sending a text message notification for significant changes to SMS Terms
Your continued use of our services after such changes constitutes your acceptance of the updated Terms.
13. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of laws principles.
Any dispute arising out of or relating to these Terms or our services shall be resolved through good-faith negotiations. If negotiations fail, disputes shall be resolved exclusively in the state or federal courts located in [Your County, Your State]. You consent to the personal jurisdiction of these courts.
Class Action Waiver: You agree that any proceedings to resolve disputes will be conducted on an individual basis and not as a class, consolidated, or representative action.
14. No Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of CarriFreight.
15. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms & Conditions, together with your separate service agreement(s) and our Privacy Policy, constitute the entire agreement between you and CarriFreight regarding your use of our website and services and supersede all prior agreements and understandings, whether written or oral.
17. Contact Information
If you have any questions, concerns, or requests regarding these Terms & Conditions or our SMS messaging program, please contact us:
CarriFreight Logistics
Email: hello@carrifreight.com
Phone: (737) 707-3717
Website: www.carrifreight.com/contact
SMS Support: Reply HELP to any message
Opt-Out: Reply STOP to any message
Hours of Operation:
Monday–Friday: 6:00 AM – 8:00 PM EST
Saturday: 7:00 AM – 4:00 PM EST
Sunday: Closed (Emergency dispatch only)
Emergency Dispatch (24/7): (737) 707-3717 (option 9)
By providing your mobile number, checking the consent box, or using CarriFreight services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.